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February 1, 2001 |
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Would you like to invest $375,000.00 in your business, work 7 days a week, 24 hours a day for an entire month and only see a return of $800.00 for your efforts? In 1981, Peter J. Rose started a new freight forwarding company called Expeditors International. The beginning of his efforts saw those same results. Every day, he and his partner would walk the streets of San Francisco looking for customers. Every night they would sit in a tiny two-desk office waiting for the phone to ring. That first month, the only call they ever received was the one time Rose's partner called just to see if the phone actually worked! Despite that pitiful start, with an investment of $375,000.00 hanging over their heads, Rose remained bound and determined they would do anything to make this venture become a success. He offered more and better service to his potential customers than anyone else. They would make themselves available for 24 hour around-the-clock service and would do just about anything their customers might need. Potential customers finally began to notice that Expeditors International was a company that stood out amongst all the others because they were willing to go “the extra mile”. Further, Expeditors developed a reputation for doing what they said they would do and then being there for their customers. Nineteen years later, Expeditors International shows nearly $1.45 billion in revenues. Wall Street has placed a value on the company of almost $3 billion. Rose says this, “The company's success is a testament to what can happen when you're determined to succeed.” Peter Rose never graduated from high school. Yet, he has given top priority to educating himself concerning his business and in making sure that the 7,000 employees of his firm are kept up-to-date and knowledgeable. He has made sure to show his employees everything right down to the basics of how to change typewriter ribbons, fix postage machines, and fill copiers with ink. His thought is: Why pay a technician $100.00 to take a stuck piece of paper from a copier when you can do it yourself? To keep his business on top, Rose says, “You can't take anything for granted - ever.” “We don't go into other people and say, 'Here we are, aren't we wonderful?' We said, 'Give us an opportunity, you won't be disappointed.'” 
Everybody makes mistakes! There are no perfect people. Dealing with any person other than yourself means there will be mis-communications and mis-understandings. What you do with these mistakes and communication glitches makes all the difference on how the final results come out. “Mistakes are only opportunities to begin again more intelligently.” 
“Netiquette” is the terminology for what cyber-residents call the proper ways of online communication...the do's and don'ts of how we should conduct ourselves while online or sending e-mail. Virginia Shea has written an excellent book on the rules of the road of cyberspace. It is available free for your reading pleasure. http://www.albion.com/netiquette/book
When a person is relaxed and feeling receptive, new ideas tend to come in great quantities - seemingly without effort. A relaxed person's brain is free to "play around". Free to make connections and form links between stored ideas, facts, and thoughts on the one hand and new information on the other. To be innovative, all one needs to do is relax! Creativity coach and author, Steven Eiffert, recommends a novel approach to relaxing the mind. He says, “Simply bring your direct awareness into a simple activity like washing the dishes, or sweeping a floor.” “Doing so relaxes you and simultaneously stimulates your unconscious, allowing your mind to re-create patterns without interruption.” He recommends taking a broom and gently sweeping the floor. Eiffert says, “Become aware of the broom's weight and feel the handle in your hands. Sweep as if you were trying to move water. Slowly and purposefully sweep being mindful of each stroke of the broom.” He predicts that when you are through, your mind will feel as if it's been swept clean. It will be clear and calm. Editor's note: If nothing else, one thing is for sure. We now have the cleanest floors in town and the wife is looking at me with a strange, new appreciation.
If you're thinking of purchasing a new PC, Intel is selling versions of it's Pentium 4 at speeds of up to 1.5 GHz. (Giga Hertz) The Pentium 3 draws about 33 watts of electric current. The P4 is almost twice the size and draws an average of 55 watts. What this means is the P4 runs much hotter. According to researchers at Business Communications Company, about 55% of electronics products fail due to heat. For more information before you spend a lot of money on these super chip systems, check out:
As always, enjoy your life and your day, it's God's great gift to you. Dave
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